Stakeholder
Engagement
GRI 102-40, 102-43, 102-44, 103-1, 103-2, 103-3
GRI 102-40, 102-43, 102-44, 103-1, 103-2, 103-3
Material topics:
Suzano understands that the creation of long-term value depends on constant dialogue and involvement with its stakeholders in order to identify their priority needs and concerns. Only in this way is it possible to ensure that the company’s strategies are in line with the expectations of its stakeholders.
The company establishes a continuous and transparent relationship with stakeholders, investing in communication and engagement channels for each of these audiences. The approaches and frequency of engagement vary according to each audience and their specific perspective.
In a global survey, conducted in partnership with GlobeScan in the second half of 2020, with employees, customers, suppliers, among other stakeholders, we identified which topics need to be developed and worked on, taking into account the interests of each of these audiences, and how we can strengthen our relationship and improve our communication with each of them.
The table below presents a summary of the communication and engagement channels used in 2020 by Suzano in the relationship with each stakeholder, as well as the frequency of dialogue and the main topics covered with each one.
*Face-to-face encounters carried out before COVID-19.
Events:
Corporate Documents:
Other: